and to the billing aspect, that’s a lot more horrendous! Ordered a new phone as my deal was up for renewal on the net was designed to get $a hundred credit score hardly ever confirmed up despatched the mobile phone by using mail the way in which they explained to me to copyright Submit and obtained it. I obtained a textual content information saying they been given it and my credit rating will likely be on my Invoice, but however my Invoice arrived and so they even now cost me for it. After i known as. They had the audacity to say the phone wasn’t the mobile phone they were expecting?! What other cellphone could it have already been? It was their telephone they sent me two years ago?! While using the convey it again application?! They advised me they would consider it and email me back again hardly ever obtained an e-mail. They identified as me back and we’re endeavoring to say it absolutely was a technical problem with my phone the identical agent who is designed to have looked after me?

Qualified was able to walk me by way of my problem and served pinpoint in which the problem was occurring and advised me of an alternative so I could get my work finished. I so appreciated his assistance and patience in going for walks me through different scenarios. He followed up with information on my subsequent actions.

We're sorry to hear about each one of these troubles you have experienced with both equally tech support and billing. Make sure you deliver us A personal information, and we’ll work to obtain you the guidance and comply with-up necessary to resolve these issues at the earliest opportunity.

Have you ever experimented with making use of the net Chat? Go surfing to My TELUS as well as the the Chat icon might be for the decreased correct of the window. Response the questions about what type of enable you require then keep replying towards the bot with "I would like to talk to someone" right until the bot provides up and passes the Chat to anyone.

I remaining Rogers to come to Telus since I thought inside the promise of higher service and honest treatment, but this encounter has become something but.

 As for loyalty, there isn't a these detail any more.  Undergoing exactly the same matter with my Telus dwelling services.  I’m accomplished with them continually increasing my settlement pricing.  Likely again to Shaw when my contract operates out.  

  I was not telling but trying to speak to him nonetheless he obtained mad and hung up.  This is often absurd and very horrible customer service.  I might be pulling my two strains from Telus . If Here is the customer service individuals are having out of your reps than you must supply it elsewhere.  I have been with Telus for around 14 years and it's very unfortunate that it's got come to this . Looking at these threads and remarks remaining by Other individuals it seems I am not the only real just one.  

after the agent critique my account he mentioned i can't provide you with a deal or credits like you have now with the exiting account, so i just gave up and hangup the cellular phone.

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The TELUS group acknowledges that our do the job spans numerous Territories and Treaty places and we are grateful for the traditional Understanding Keepers and Elders who will be with us nowadays, whoever has absent before us and also the youth that encourage us.

I've produced numerous mobile phone calls, I have clicked on "Alternatively, you may contact our TELUS Administration Team right here".  concluded the shape, without having reaction, and accomplished A further kind on MyTelus and also go no reaction.

Professional was very handy. I used to be getting pretty pissed off as nothing at all appeared to be Doing work. He walked me as a result of the procedure with straightforward Recommendations. And it lastly worked. Terrific task!

The TELUS group acknowledges that our work spans numerous Territories and Treaty locations and we've been grateful for the traditional Information Keepers and Elders that are with us nowadays, all those telus billing support who have long gone ahead of us plus the youth that inspire us.